- Hard Drives
- Storage Accessories
- Hard Drive Enclosure
- Solid State Drives
- Controllers
- Storage Array
- Tape Drives
- Tape Media
- Tape Libraries & Autoloaders
- USB Flash Drives
- Memory Cards
- I/O Cards/Panel
- Floppy Drives
- Network Storage Devices
- Host Bus Adapter
- Host Channel Adapter
- Optical Drives & Burners
- Optical Media
Welcome to Optimum Devices! We understand that shipping is an essential aspect of your online shopping experience. This Shipping Policy is designed to ensure that your orders are processed, shipped, and delivered promptly and efficiently.
Shipping Methods and Carriers
- We exclusively use FedEx for fast, reliable, and secure shipping across the United States, ensuring your orders arrive promptly.
- For global deliveries, we rely on FedEx’s trusted international shipping network to provide efficient and secure services worldwide.
Shipping Rates
- All orders weighing under 10 lbs are eligible for free shipping within the United States.
- For orders exceeding this weight limit and for international orders, the shipping costs will be calculated at checkout. These costs are based on the weight of your order and the final shipping destination.
Shipping Destinations
- We offer shipping to numerous destinations both within the United States and internationally.
- Please note that certain products might not be eligible for international shipping due to legal restrictions or shipping carrier limitations.
- Customers are encouraged to review their local laws and regulations before placing international orders.
Delivery Timeframe
- Transit time in days, shipped: Monday to Friday.
- Order handling time: 2 to 3 days, fulfilled: Monday to Friday.
- Order cutoff time: 3 PM Eastern Standard time.
- All other destinations: 2 to 5 days.
Customs and Import Taxes
- International customers are responsible for any customs and import taxes that may apply upon arrival in their country.
- These charges are not included in our shipping rates and are the responsibility of the customer.
- We are not liable for delays due to customs processing.
Order Tracking
- Upon dispatching your order, we will provide a tracking number via email.
- This tracking number allows you to monitor the status of your package from the moment it leaves our warehouse to the moment it arrives at your door.
Lost or Damaged Items
- We take great care in packaging and shipping your items. However, if your order is lost or damaged upon arrival, we offer free returns.
- Please contact us within a specified time frame (e.g., 30 days) to initiate the return process for a lost or damaged item.
Returns and Exchanges
- If you need to return or exchange an item, please initiate the process through our self-service returns system.
- The product must be in its original condition and packaging to be eligible for return or exchange.
- For more detailed information on how to return your products, please refer to our Return Policy.