- Hard Drives
- Storage Accessories
- Hard Drive Enclosure
- Solid State Drives
- Controllers
- Storage Array
- Tape Drives
- Tape Media
- Tape Libraries & Autoloaders
- USB Flash Drives
- Memory Cards
- I/O Cards/Panel
- Floppy Drives
- Network Storage Devices
- Host Bus Adapter
- Host Channel Adapter
- Optical Drives & Burners
- Optical Media
Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, send email at [email protected]Â to obtain a Return Merchandise Authorization (RMA) number.
After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Optimum Devices
Attn: Returns
RMA #
6523 Baritone Ct Sachse, TX, 75048
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.Â
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- If an order is cancelled before shipment, we will refund you fully without additional fees. However, cancellations after receipt of the goods may incur a 25% restocking fee.
- Optimum Devices reserves the right to charge a 50% restocking fee if any of the following conditions apply:
- Missing or Replaced Components: The components of the package are missing or have been replaced.
- Defective/DOA items: If you receive a product that doesn’t work or is dead on arrival, we’ll send you a replacement at no extra cost. However, if we find that the item is working correctly, a 50% RMA (Return Merchandise Authorization) fee will be charged
- Post-Warranty RMA Eligibility: RMA claims after the warranty period may not be available to all customers. However, some customers may become eligible for RMA under specific circumstances, typically within 30 to 45 days.
- Damaged or Tampered Packaging: The original packaging is damaged or tampered with.
The following factors may lead to a denial of replacement:
- Mismatch with RMA Form: The item does not match what was listed in the RMA form.
- Physical Damage or Tampering: The product has been tampered with or is physically damaged.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: