At Optimum Devices, we are proud to serve customers worldwide. This policy outlines the terms and conditions for international orders, including shipping, taxes, duties, and returns.

Availability of Products

1.1. We ship to a wide range of international destinations. However, some products may be restricted in certain countries due to regulations or shipping limitations.
1.2. It is the customer’s responsibility to ensure that the products ordered comply with their country’s import regulations.

2. Shipping and Delivery

2.1. Shipping Costs: Shipping costs for international orders will be calculated at checkout based on the destination, package weight, and shipping method selected.
2.2. Delivery Times: Estimated delivery times vary by location and shipping method. Please note that international shipments may experience delays due to customs processing or other factors beyond our control.
2.3. Tracking: All international shipments include tracking information, which will be provided once your order has been dispatched.

3. Customs, Duties, and Taxes

3.1. International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
3.2. These charges are the responsibility of the customer and are not included in the product price or shipping cost at checkout.
3.3. Customs policies vary widely by country. Please check with your local customs office for detailed information about potential charges.
3.4. If an order is refused due to customs fees, the customer will be responsible for the original shipping costs, return shipping charges, and any applicable restocking fees.

4. Payment

4.1. All payments for international orders must be made in  USD Conversion fees may apply if your payment method is not in this currency.
4.2. We accept a range of secure payment methods, including credit cards and other international payment options.

5. Returns and Refunds

5.1. Customers may return eligible international orders within 30 days of delivery.
5.2. Return shipping costs for international orders are the responsibility of the customer unless the return is due to a defect or error on our part.
5.3. Refunds will be processed upon receipt of the returned item in its original condition. Please note that original shipping fees and customs duties are non-refundable.